Establishing a process to resolve complaints of discrimination and harassment in a fair, timely and confidential manner is an important part of fulfilling your legal responsibilities as an employer and minimising disruptions to your workplace.
Complaints can be made internally to a supervisor, harassment contact officer, EEO officer, industrial relations manager or externally to the Human Rights and Equal Opportunity Commission or state anti-discrimination and equal opportunity agencies.
Making a complaint is a serious matter and both parties involved may feel anxious or uneasy about what lies ahead. Whether the complaint is made internally or externally, trained staff should be available to ensure the issues and complaint processes are fully understood so that complainants can make informed decisions every step of the way.
